HOSPITALITY
About Us
Mission Statement
The Sentry Companies mission is to:
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Be recognized as the leading specialists in every aspect of our business.
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Invest, acquire, develop, own and operate hotels, resorts, conference centers and private residence club.
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Provide unparalleled service by a highly motivated and dedicated staff in a safe and culturally diverse environment.
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Conduct business with honesty, integrity and a sense of social responsibility.
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Maximize value for our partners/investors.
Carefully centered on the core principle of delivering the highest level of Guest Services, Sentry Hospitality is the management company for all hotels, resorts, conference centers, and private residence clubs.
Management Overview
OPERATIONS
Sentry's organizational structure sets the foundation for achieving an exceptional, independent, and timeless feel of inspiring service.
FOOD & BEVERAGE
Exciting yet casual. Sentry delivers a hybrid of smart luxury with a focus on health and sustainability across cultures. Despite the trans-formative nature of hospitality trends, Sentry's delivery of business elegance to both small and large scale events, continues to be solid and impressive.
MEETINGS, EVENTS, & GUEST SERVICES
Sentry remains at the top of the field across all meetings, events, and guest services for the past 30 years.
SALES & REVENUE MANAGEMENT
Sentry drives and monitors all hospitality assets, revenues, market strategies, and personnel maximizing investment returns.
TECHNOLOGY
From digital lounges to video wall productions to consumer social media interaction opportunities, Sentry is at the top of the list in all areas of the technology platform, changing from moment to moment.
LABOR ANALYSIS
Sentry Corporate Finance reviews and monitors all costs installing our company customized labor controlled performance systems.
ANNUAL BUDGETING PROCESS
Following Sentry's budget formula, we review and analyze our annual budgeting and forecasting process at Sentry Corporate deriving secure strategies for financial success.
PROPERTY FACILITIES OPERATIONS
Working under Sentry's exclusive "Property Operations" formula, Corporate oversees monthly, yearly, and annual advance facilities strategies controlling the assets' future real estate value and peaking guest satisfaction reports.
Cornerstones of Excellence
Hospitality Behaviors
Moments of Truth
The Right First Impression
Service Recovery
Exceeding Guest Expectations
Providing Great Service
The cornerstones of excellence are the fundamental building blocks for service excellence. Once mastered, Associates are able to:
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Define what providing great service means and how to deliver on guests’ expectations
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Identify strategies that maximize verbal and non-verbal communication with guests and peers
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Accept ownership for guests’ experiences and one’s actions
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Take pride and responsibility for personal well-being and the quality/safety of guests’ experiences
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Build a culture of team effectiveness, team participation and a spirit of team collaboration
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Understand the importance of knowing SOPs, Service Codes and client information
Management Principles
Sentry is a service driven associate friendly organization. Relationships and training are two cornerstones of our company.
Customers
Our guests are the pillars of our success. Every Sentry principal foundation is centered on superior customer service over and over again.
Associates
Sentry's long standing success is based on loyal associates. Our team shares the common vision of our Mission Statement.
Service
Sentry Service Codes are clearly what distinguishes us from the competition.
Investment Value
Sentry is a profits and long-term shareholder growth-driven organization.
Development
Sentry develops new age lifestyle hotels, resorts, conference, event venues, and private residence clubs. New construction and build-outs are turnkey components inside Sentry Development Group.
Social Responsibility
Sentry is centered around internal and external social responsibility. We practice this philosophy every day.
