SERVICES

"We are Professionals serving Professionals"

GUEST RELATIONS &
LOBBY AMBASSADOR TEAM

MEETINGS & EVENTS

AGILE WORKPLACE EXPERIENCE (AWE)

Skyscrapers Above Times Square at Dawn

MEETING CLIENT NEEDS

SERVICE STANDARDS

Standardization of global policies and procedures delivered through Sentry Service Codes and throughout Sentry’s managed portfolio 

 

TRANSITIONS

Comprehensive and organic logistics and executional flow of operations during change management

 

PROJECT MANAGEMENT

Results-based management of operations and workplace projects

 

HUMAN RESOURCES

Staffing through a selective Key Candidate Program, Talent management, Onboarding, Training, and Growth Development

SAFETY IN THE WORKPLACE

Strategic guidelines and protocols to ensure COVID control and prevention

 

LEARNING & DEVELOPMENT

Enhancing talent and building character and leadership through strong core values and growth initiatives

DIVERSITY & INCLUSION

Supporting and promoting a blended workforce with equal opportunities to influence every part and level of a workplace

New York Office
Business Meeting

SENTRY MEETINGS & EVENTS

PASSION FOR PLANNING 

Being truly passionate about conference planning and event coordination is a highly valuable quality of a Sentry Manager, Coordinator and Receptionist. Sentry talent exudes energy, enthusiasm, and commitment to one’s work, planning, and goal setting and achievement.

 

ATTENTION TO DETAIL 

Running meetings and events smoothly requires a keen attention to detail. Being involved in every stage of planning, including smaller tasks such as arranging, changing seating plans or drafting contingency locations and emails, are key components to staying focused within your planning preparations and ensuring a successful event.


RELATIONSHIP MANAGERS 

At their core, events and conferences are about bringing like-minded people together. This collaborative environment should reflect your own interpersonal skills while keeping an open dialogue and listening to your Sentry team and clients. Remember our common message - Sentry offers the highest level of Corporate Conference Coordination.


CONFERENCE CONTINGENCY 

Sentry Conference Coordinators are professionals and are prepared to react to any eventuality or potential error. This not only requires preemptive measures to any possible planning issue, but also creates a need to react, adapt and adjust in the event one occurs.

 

ORGANIZATION & TIME MANAGEMENT

Organization and effective time management are the cornerstones of a Sentry Conference Coordinator. Keeping your colleagues informed, meeting deadlines, and ensuring vital documents and information are well-organized will create an efficient and successful event every time.

 

TECHNOLOGY AFFINITY 

Audio Visual Solutions were previously used as a support tool within the meetings industry. In Sentry’s world today “tech knowledge”, familiarity, and the proper use of this language is a vital part of our meetings and events. Within the industry, Conference Coordinators are increasingly shifting to event management software in lieu of spreadsheets due to its added convenience and features.

 

ADAPTABILITY & IMAGINATION 

Adaptability and imagination in planning and coordinating events can sometimes prove difficult, especially if you’re restricted by client constraints or guidelines. This may not leave room for creativity and innovation; however, no two events are the same. If you’re limited by your client’s requirements, you need to adapt and be creative in order to make the most of your conference coordinating skill set and implement a meeting and event that will stand out.

 

LEADERSHIP 

The ability to work well within our entire team is an essential skill for all Sentry roles. However, becoming a successful Sentry Manager, Coordinator, Receptionist, or Set-Up Associate is defined by your leadership and team building skills. Everyone can learn to motivate or organize a team but ultimately, it will depend on your passion for meeting and event planning.

 

SENTRY CONFERENCE CENTERS

For more than twenty years, Sentry has been the exclusive full service management company of executive conference, learning and event centers for several significant partners including Morgan Stanley, one of the largest globally recognized companies within the financial services industry. These long standing relationships have confirmed Sentry's reputation and credibility as one of hospitality's leading organizations when it comes to delivering results at the highest levels. 

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Hotel Desk Check-In

GUEST RELATIONS &

LOBBY AMBASSADOR TEAM

 

Sentry’s Guest Relations and Lobby Ambassador team consistently go above and beyond to provide five-
star client services at all Sentry properties. The team is committed to executing flawless, upscale,
professional and high-class service experiences from the moment of guest arrivals through departures.
Customer feedback is strategically analyzed to promote consistent improvement in services based on
customer individual needs and requirements. Our Guest Relations and Lobby Ambassador team continue to receive praise and acclaim for exceeding customer service expectations in all respects, especially during difficult and rapidly changing pandemic protocols and procedures.

AGILE WORKPLACE EXPERIENCE (AWE)

The Sentry Agile Workplace Experience (“AWE”) combines an open floor plan design and conference center concept together in a manner that encourages mobility, wellness, and collaboration through a modern design and flow of the floor. Sentry community management is there to provide the highest levels of guest service and support while upholding the policies defined for the floor. Community managers handle communications in all directions to ensure the success of day-to-day operations so that  community engagement is encouraged and strong relationships are both cultivated and nurtured.  

  • Workplace/Community Management

  • Operations/Project Management

  • 5 star Guest Services

  • Meetings & Events

  • Conference Center Bookings

  • Social Media

  • Wellness

  • Technology driven

  • People Engagement

  • Team Building

Open Space Office